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Shipping & Returns

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Shipping Policies​

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  • Product(s) will be delivered to the delivery address provided by the Customer. Seller will use its discretion in selecting a reputable carrier and appropriate means of delivery.

  • Risk of loss and damage of Product(s) passes to the Customer on the date when the Product(s) is/are despatched by Seller to the carrier.

  • Any dates quoted by Seller for the delivery of Product(s) are estimates only and shall not form part of the contract. Seller aims to deliver promptly, however delays are occasionally inevitable due to unforeseen factors. Seller shall be under no liability for any delay or failure to deliver the Product(s) within the estimated delivery time.

  • If an order shipment is undeliverable, the Product(s) ordered by the Customer will be returned to the Seller at the Customer’s expense, as stock available for sale to other customers. The returned Product(s) can be sold to other customers and the Seller shall have no obligation to reserve or re-deliver the returned Product(s) to the Customer.

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Returns and Refunds â€‹

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  • Subject to Clause 6.4 below, no Product(s) shall be returned to the Seller unless :-

    • The Product(s) in question is defective;

    • The Customer has completed and filed a Request for Return Form (showing the order ID and other identifying numbers) with the Seller;

    • The Seller has notified the Customer by email that the Customer may return the Product(s) to the Seller;

    • The Product(s) is returned in a clean and well packaged condition; and

    • The Customer returns the Product(s) at his/her own expense which will include any custom duties or taxes.

  • Upon satisfactory return of the Product(s) to the Seller, replacement Product(s) will be shipped to the Customer if the Seller is satisfied that the Product(s) returned by the Customer is defective after suitable tests and inspections by the Seller and within the warranty period.

  • If the Seller is not satisfied that the returned Product(s) is defective, the Seller will deliver the returned Product(s) to the Customer at the Customer’s own cost.

  • Product(s) and accessories that have already been opened are excluded from any return unless they are faulty. The Seller shall have no responsibility regarding compatibility issues and it is for the Customer to ensure that his/her Product(s) is compatible with the accessories as ordered.

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